Shipping & Delivery Policy
Last Updated: 12 August 2026
Thank you for shopping with ML Essential.
1. Order Processing
Orders are normally processed after successful payment confirmation.
Processing time may vary depending on order volume, product availability, weekends and public holidays.
If there is an unexpected delay, we will make reasonable efforts to inform affected customers.
2. Delivery Address
Orders will be delivered to the address provided during checkout.
Please check your:
Name
Contact Number
House / Unit Number
Street Address
Postcode
City
State
before completing your order.
ML Essential is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
3. Delivery Time
Delivery times depend on the courier service, destination, public holidays, weather conditions and other circumstances beyond our control.
Estimated delivery times displayed on the website are estimates only and are not guaranteed delivery dates.
4. Tracking
Where tracking information is available, customers may receive a tracking number after the order has been shipped.
Customers can use the tracking information provided by the relevant courier to check delivery progress.
5. Failed Delivery
If a parcel cannot be delivered because of an incorrect address, unavailable recipient or other customer-related circumstances, additional delivery charges may apply for re-delivery.
6. Damaged Parcels
Customers are encouraged to inspect the parcel upon delivery.
If the parcel appears seriously damaged, leaking or tampered with, please take photos or videos and contact ML Essential as soon as possible.
7. Lost Parcels
If a parcel appears to be lost during delivery, ML Essential may assist the customer in contacting the relevant courier and investigating the shipment.
Resolution will depend on the courier’s investigation and applicable procedures.
8. Shipping Charges
Shipping charges will be displayed during checkout before the customer completes the order.
Shipping fees may vary depending on destination, parcel weight, order value and available delivery options.
9. Contact Us
For shipping enquiries:
ML Essential
Email : support@mlessential.net
Website : https://mlessential.net
Location : Melaka, Malaysia
