Last Updated: 12 August 2026
At ML Essential, we want you to receive your order in good condition and as described on our website.
1. Damaged or Incorrect Items
Please contact us as soon as possible if you receive:
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A damaged product
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A leaking product
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The wrong product
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A missing item
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A product that appears to have a manufacturing defect
Please provide your order number and clear photos or videos of the product and packaging.
We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.
2. Change of Mind
Due to hygiene, safety and product integrity considerations, we generally do not accept returns or exchanges for products that have been opened, used or tampered with.
This includes essential oils and other personal-use products.
Please make sure you have selected the correct product before completing your purchase.
3. Unopened Products
Requests to return an unopened product may be considered on a case-by-case basis.
The product must:
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Be unused
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Be unopened
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Remain in its original packaging
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Be in resalable condition
Customers should contact ML Essential before sending any product back.
Unauthorised returns may not be accepted.
4. Refunds
Where a refund is approved, the refund will generally be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on the relevant payment provider or bank.
5. Shipping Fees
Original shipping charges are generally non-refundable unless the return or refund is caused by an error on the part of ML Essential, such as sending the wrong item.
Where applicable, return shipping arrangements will be communicated to the customer before the item is returned.
6. Refund Exclusions
Refunds may not be available where:
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The product has been opened or used
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The product has been damaged after delivery due to improper handling
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The customer provided an incorrect shipping address
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The customer refuses or fails to accept delivery
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The product has been altered or tampered with
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The request does not meet the requirements of this policy
7. How to Request a Return or Refund
Please contact us with:
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Order number
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Customer name
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Product name
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Description of the issue
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Clear photos or videos where applicable
Please do not send products back before receiving instructions from ML Essential.
8. Contact Us
For return or refund enquiries:
ML Essential
Email : support@mlessential.net
Website : https://mlessential.net
Location : Melaka, Malaysia
